Refund policy

--- Custom & Personalized Orders — Return Policy

Because each item is made to order and personalized to your specifications, we are unable to accept returns or exchanges for buyer's remorse or incorrect information entered at checkout.

Damages and issues

However, we stand behind our work. If your item arrives damaged, defective, or we made an error on our end, we will remake or refund your order — just contact us within 7 days of delivery at ckcollinscreations@sccollinscreations.com with a photo of the issue.

We send a design confirmation email before processing every custom order, so please review it carefully before approving.

 

Custom items are final sale unless there's a quality issue.

To start a return, you can contact us at ckcollinscreations@sccollinscreations.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ckcollinscreations@sccollinscreations.com.