Shipping policy
Processing Time All orders are custom-made and require 5–7 business days to process before shipping, after you have confirmed you design if necessary for customized orders. This includes engraving, print-on-demand, and personalized items. Processing time does not include shipping transit time. Orders are not processed or shipped on weekends or holidays.
During peak seasons or high-volume periods, processing times may be extended. We will notify you if there is a significant delay with your order.
Shipping Carriers & Delivery Times We ship via USPS and UPS. Estimated delivery times after processing are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (where available)
Delivery times are estimates only and are not guaranteed. We are not responsible for carrier delays.
Shipping Rates Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at ckcollinscreations@gmail.com. We will work with the carrier to resolve the issue.
Custom & Personalized Orders Because all of our products are made to order, we are unable to cancel or modify orders once production has begun. Please review your customization details carefully before placing your order.
Incorrect Addresses S&C Collins Creations is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.